Complaints & Harassment

Complaints Procedure

Consistent with its commitment to excellence, the University has adopted this policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly and fairly.

Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the Student Complaints policy provides for a more formal process to be pursued.

Complaints made under this policy will be monitored and reviewed to enable the University to continually improve processes and services in support of student learning.

Harassment Policy

The University of Waikato finds any form of harassment totally unacceptable. Both the University of Waikato in Tauranga and Toi Ohomai Institute of Technology (formerly Waiariki Bay of Plenty Polytechnic) provide processes for dealing with harassment, and have people who have the particular responsibility for assisting in the resolution of complaints. Contact the Student Services administration team on (07) 557 8676 who will direct you to the appropriate person.

For more information and to make a formal written complaint refer to the Student Complaints Procedures.